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2017年英语专业四级听力真题 对话1

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Conversation One

对话1
Questions 1 to 5 are based on Conversation One.
请根据对话1回答第1题至第5题。
W: Good afternoon, this is B.E.S. customer service line. Maggie speaking. How can I help you?
女:下午好,这里是B.E.S.客户服务热线。我是麦琪。有什么可以帮助您的吗?
M: Yeah. Yeah. Look, it's about my computer I bought of you one month ago.
男:嗯。是我的电脑,一个月前从你们公司买的。
W: Yes. What seems to be the problem?
女:好的。出了什么问题呢?
M: Well, I was transferring my files to it from my flash drive and they got lost. Everything!
男:嗯,我从闪存盘往电脑里传文件的时候,文件丢失了。全丢了!
W: Okay. Now, don't worry. I'm sure we can sort something out. First, can you give me a few details? The computer has lost all your data, you say?
女:好的,您别着急。我们慢慢解决。可以先告诉我详细情况吗?您刚才说,电脑弄丢了您所有的文件是吗?
M: Yes. But you don't understand. It wiped everything of the flash drive as well. My whole life! My whole life was in those files!
男:对!你不知道。连闪存盘里的东西都全没了!那可是我的命啊!那些文件就是我的全部生命!
W: Oh. My goodness. Are you sure? Sounds like the problem is with your flash drive.
女:天呐。您确定吗?好像是您闪存盘出了问题。
M: Of course not. There is nothing wrong with my flash drive. I've had it for years. And I used it yesterday in my office, in another computer.
男:不可能!我的闪存盘没问题。我都用了好几年了,昨天在办公室里还插在另一台电脑上用过。
W: Okay. I can understand how upset you must be. Now, I don't think we can deal with it on the phone, so I'm going to send a service engineer to see if they can retrieve your data. Can you give me your product reference number?
女:好的。我知道您一定很着急。我们在电话上也不能解决问题。我这边会派客服工程师去看看能不能帮您恢复数据。可以给我您的产品参考号吗?
M: Mmm. Ah, yes. Here it is. It's RF40101.
男:嗯,好,是RF40101。
W: Thank you.
女:谢谢。
M: I'll be expecting a total refund and compensation if this can't be fixed.
男:修不好的话,我想退全款,并要求赔偿。
W: I'm sorry. But we are not authorized to give refunds. What I can do is to send you a brand-new computer. How would that be?
女:对不起。我们没有权利帮您退款。我只能给您换一台新电脑,您看怎么样?
M: But mine is supposed to be a brand-new computer. You think I want another one of these? After what the last one did to my files?
男:可是我现在这个也算是新电脑啊。你觉得我还能再接受一个这样的电脑吗?这个电脑都把我文件弄丢了。
W: Well, let's see what our engineer can do. Hopefully, it's not quite as bad as you think. Now, I've got your address here in your customer file—No.23, Bond Street, right?
女:好吧,那我们等工程师的处理结果吧。不过,事情并没有您想象的那么糟糕。我这边从您的客户档案里找到了您的地址,庞德街23号,对吗?
M: Yeah. Right.
男:对。
W: And it's a Mr. Adams, isn't it?
女:亚当斯先生,对吗?
M: Yes.
男:是。
W: Right. Mr. Adams, we'll have an engineer with you early tomorrow morning. And I'll ask him to bring a new hard disc with him. Will you be at home?
女:好的,亚当斯先生。明天上午我们的工程师会到您那边。我会让他带一个新硬盘过去。您到时候在家吗?
M: Yes. But not before 8:30.
男:在家。八点半以后在家。
W: Okay. Our engineer will contact you before he comes. Can you be reached by this number---6574-3205?
女:好的。我们的工程师到之前会联系您。您的号码是6574-3205对吗?
M: Yes. Sure.
男:是的。
W: Well. Best of luck this afternoon. I hope we can solve the problem for you.
女:好的。祝您下午好运。希望我们可以为您解决问题。
M: Well. Thanks. Ur...Good bye.
男:好的,谢谢。呃……再见。
W: Good bye, Mr. Adams.
女:再见,亚当斯先生。
Questions 1 to 5 are based on Conversation One.
请根据对话1回答第1题到第5题。
Q1: What's wrong with the man's computer?
第1题:这个男士的电脑出了什么问题?
Q2: How will the man be compensated if the computer can't be fixed?
第2题:电脑修不好的话,这位男士会得到什么样的赔偿?
Q3: How did the man feel about the woman's offer of compensation?
第3题:这位男士对这位女士提出的赔偿方案满意吗?
Q4: When will the service engineer come to fix the computer?
第4题:客服工程师什么时候来修电脑?
Q5: What is the man's phone number?
第5题:这个男士的电话号码是多少?

重点单词   查看全部解释    
address [ə'dres]

想一想再看

n. 住址,致词,讲话,谈吐,(处理问题的)技巧

 
understand [.ʌndə'stænd]

想一想再看

vt. 理解,懂,听说,获悉,将 ... 理解为,认为<

 
conversation [.kɔnvə'seiʃən]

想一想再看

n. 会话,谈话

联想记忆
compensation [.kɔmpen'seiʃən]

想一想再看

n. 补偿,赔偿; 赔偿金,物

 
reference ['refrəns]

想一想再看

n. 参考,出处,参照
n. 推荐人,推荐函<

联想记忆
upset [ʌp'set]

想一想再看

adj. 心烦的,苦恼的,不安的
v. 推翻,

联想记忆
retrieve [ri'tri:v]

想一想再看

vt. 挽回,恢复,回忆,补偿
vi. 找回猎

联想记忆
bond [bɔnd]

想一想再看

n. 债券,结合,粘结剂,粘合剂
vt. 使结

 
solve [sɔlv]

想一想再看

v. 解决,解答

 
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